Suria Managed Care
Support Plans
Choose a support plan that works best for your unique business needs.
Customize or upgrade your plans as your business evolves.
Suria Managed Care
Support Plans
Choose a support plan that works best for your unique business needs. Customize or upgrade your plans as your business evolves.
Service Helpdesk
Customer Experience agent to attend your day to day service request & product inquiry
24/7 Technical Support
Product experts to solve your technical problems on the phone, remotely and on-site, based on service docket
Service Lead Time
Priority service and guaranteed response time based on severity of problem and Service Level Agreement
Preventive Maintenance
Periodic routine maintenance visit and system health check based on fixed schedule
Discounted Parts
Special discount of non-consumable parts and hot swap replacement to save cost and minimize downtime
Loyalty Program
Special discount on next contract renewal for loyal customers
Service Helpdesk
Customer Experience agent to attend your day to day service request & product inquiry
24/7 Technical Support
Product experts to solve your technical problems on the phone, remotely and on-site, based on service docket
Service Lead Time
Priority service and guaranteed response time based on severity of problem and Service Level Agreement
Preventive Maintenance
Periodic routine maintenance visit and system health check based on fixed schedule
Discounted Parts
Special discount of non-consumable parts and hot swap replacement to save cost and minimize downtime
Loyalty Program
Special discount on next contract renewal for loyal customers
Support Plan Comparison
| Description | Remedial Basic 8.30am - 5.00pm | Remedial Extended 24/5 | Remedial Premier 24/7 | Comprehensive Basic 8.30am - 5.00pm | Comprehensive Extended 24/5 | Comprehensive Premier 24/7 |
|---|---|---|---|---|---|---|
| Service on Mon - Friday |  | | | | | |
| Service on Sat - Sun |  | | | | | |
| Service on Public Holidays | | | | | | |
| No of Onsite visits | Limited | Unlimited | Unlimited | Limited | Unlimited | Unlimited |
| 24 Hours Onsite Technical Support | | | | | | |
| Phone & Online Support | | | | | | |
| Labour | | | | | | |
| Parts | Discounted | Discounted | Discounted | Included | Included | Included |
| Guaranteed Response Time | | | | | | |
| Routine Maintenance Visit | | | | | | |
| Healthcheck | | | | | | |
| Direct Access to Standby Engineer | | | | | | |
| Contract Renewal Loyalty Discount | | | | | | |
Support Plan Comparison
| Description | Remedial Basic 8.30am - 5.00pm | Remedial Extended 24/5 | Remedial Premier 24/7 | Comprehensive Basic 8.30am - 5.00pm | Comprehensive Extended 24/5 | Comprehensive Premier 24/7 |
|---|---|---|---|---|---|---|
| Service on Mon - Friday | | | | | | |
| Service on Sat - Sun | | | | | | |
| Service on Public Holidays | | | | | | |
| No of Onsite visits | Limited | Unlimited | Unlimited | Limited | Unlimited | Unlimited |
| 24 Hours Onsite Technical Support | | | | | | |
| Phone & Online Support | | | | | | |
| Labour | | | | | | |
| Parts | Discounted | Discounted | Discounted | Included | Included | Included |
| Guaranteed Response Time | | | | | | |
| Routine Maintenance Visit | | | | | | |
| Healthcheck | | | | | | |
| Direct Access to Standby Engineer | | | | | | |
| Contract Renewal Loyalty Discount | | | | | | |
Specializing In Business Communications & Collaboration
Our MITEL business communication solutions fits all businesses sizes from Small, Medium to Large enterprises, for all types of industries and organizations
Specializing In Business Communications & Collaboration
Our MITEL business communication solutions fits all businesses sizes from Small, Medium to Large enterprises, for all types of industries and organizations