Transform your call center into a true omnichannel customer experience center.

Mitel’s MiContact Center Enterprise is a flexible,

• all-in-one customer experience management platform that automates business processes while giving managers the analytics and reporting to manage a operations center.
• gives your customers the freedom to engage with you on their preferred device, using their preferred communication method, including phone, e-mail, chat, SMS, social media and any open media channels
• Skills-based routing quickly routes the interaction to the best skilled agent